Privacy Policy

Last updated: June 24, 2026

At Wing & Bloom, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

Who We Are
Wing & Bloom is a small handmade memorial and grief support business based in Calgary, Alberta, Canada.

Contact: info@wingandbloom.com

What Information We Collect

Information you provide to us:

• Name and contact details (email, phone, shipping address)
• Payment information (processed securely by Stripe)
• Order details and personalisation information
• Grief companioning session booking details
• Messages sent through our contact form
• Email newsletter subscriptions

Information collected automatically:

• IP address and general location
• Browser type and device information
• Pages visited and time spent on our website
• Referring website information

How We Use Your Information
We use your information to:

• Process and fulfill your orders
• Communicate with you about your order or session
• Deliver your digital downloads
• Respond to your inquiries
• Send newsletter updates if you have subscribed
• Improve our website and services
• Comply with legal and tax obligations

How We Share Your Information
We may share your information with trusted service providers including:

• Stripe for payment processing
• Canada Post for order shipping
• Calendly for session booking
• Our website hosting provider (Hostinger)
• Email marketing platforms

We never sell your personal data to third parties.

Data Retention
We retain your personal data only as long as necessary:

• Order information: 7 years for tax and accounting purposes
• Session booking information: As required by applicable law
• Marketing data: Until you unsubscribe
• Website analytics: Up to 26 months

Your Rights
As a Canadian resident, you have rights under PIPEDA (Personal Information Protection and Electronic Documents Act) including the right to access, correct, and request deletion of your personal data. To exercise these rights, please contact us at info@wingandbloom.com.

Cookies
Our website uses essential cookies for basic functionality such as your shopping cart and security. We also use analytics cookies to understand how visitors use our site. You can manage cookies through your browser settings, though disabling essential cookies may affect website functionality.

Data Security
We take reasonable measures to protect your personal information including SSL encryption, secure payment processing through Stripe, and restricted access to personal data.

Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal data from children.

Third Party Links
Our website may contain links to third party websites. This Privacy Policy does not apply to those sites. Please review their privacy policies before providing any personal information.

Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out through our email at: info@wingandbloom.com.